Frequently Asked Questions
Find answers to common questions about Urban Wave Logistics
Yes! Urban Wave Logistics can assist you with online purchases using our company card for a small service fee. Contact us for details on how we can help you shop online without a personal credit card.
All your packages should be shipped to our Miami warehouse address, which you'll receive after registering with us. Be sure to include your unique Urban Wave Logistics account number for fast processing.
No, you can use our service for any shipment sent to our US warehouse, whether you purchased online or not. Just ensure your name and account number are included on the package.
We handle packages of all sizes, from small parcels to large barrels and pallets. Contact us if you have special requirements for oversized shipments.
Delivery times depend on the shipping method. Air shipments typically arrive in Jamaica within 3–5 business days after reaching our Miami warehouse. Ocean shipments may take longer. We'll notify you as soon as your package is ready for pickup or delivery.
We handle all customs clearance for you. Duties and taxes are calculated based on Jamaican customs regulations and are payable upon delivery or pickup. We'll guide you through the process and let you know if any documents are needed.
Yes, we offer insurance options for your shipments. Please contact us for details on coverage and rates, and to ensure your package is eligible for insurance.
Some items are restricted or prohibited by Jamaican law, such as hazardous materials, firearms, and certain chemicals. Please check our list of prohibited items or contact us if you're unsure about your shipment.
Yes, we can arrange pickup of your packages within the Miami area for an additional fee. Contact our US representative for a quote and to schedule a pickup.